Terms Of Service

1. Introduction

Welcome to ProReach AI, a Chrome extension provided by Fatih Kolbasi Webpages+ Webdesign, a sole proprietorship registered in Germany, located at Lindenhorster Str. 215 44339 Dortmund ("Company", "we", "us", "our").

These Terms of Service ("Terms") govern your use of ProReach AI ("Service"). By creating an account and using the Service, you agree to these Terms. If you do not agree, you must not use ProReach AI.

2. Eligibility & User Account

  • You must be at least 18 years old to use ProReach AI.
  • You must create an account to access the Service.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • We reserve the right to suspend or terminate accounts for violations of these Terms or fraudulent activities.

3. Description of Service

  • ProReach AI is a Chrome Extension designed to assist individuals, businesses, and agencies in managing engagement on Instagram and other social media platforms.
  • The Service requires an active account for access.
  • We do not store user-generated data from social media platforms.
  • We only store account data for authentication purposes and generated AI prompts.

4. Acceptable Use Policy

You may NOT use ProReach AI for:

  • Spamming, botting, or automated mass messaging.
  • Hate speech, harassment, or offensive content.
  • Political propaganda or agenda-driven activities.
  • Violating platform rules of Instagram or other social media platforms.
  • Illegal, fraudulent, or deceptive activities.

Violation of these rules will result in immediate account suspension or termination, and we may report unlawful activity to relevant authorities.

5. Subscription & Billing

  • ProReach AI operates on a subscription-based model with token-based billing.
  • No refunds will be issued after payment.
  • Chargebacks are strictly prohibited. If a chargeback is initiated, your account will be permanently banned.
  • Payments are processed through Stripe. By using the Service, you agree to Stripe’s Terms of Service.
  • We do not offer free trials.

6. Service Availability & Limitations

  • We do not guarantee 100% uptime and may experience downtime due to maintenance, third-party service failures (e.g., Stripe, Supabase), or unforeseen issues.
  • We are not liable for any loss of access, data, or business disruptions caused by service downtime.
  • The Service is provided "as is", without warranties of any kind, express or implied.

7. Account Termination & Data Deletion

  • We reserve the right to ban, suspend, or terminate accounts for violations of these Terms or fraudulent payments.
  • You may delete your account at any time, and upon deletion, all stored data will be permanently erased.
  • We do not retain deleted account data beyond what is legally required.

8. Limitation of Liability

  • We are not responsible for any damages, losses, or legal issues resulting from the use or misuse of ProReach AI.
  • Users are fully responsible for complying with the terms and policies of Instagram and other social media platforms.
  • We do not provide legal, financial, or professional advice, and any reliance on AI-generated content is at your own risk.

9. Governing Law & Jurisdiction

These Terms are governed by German law. Any disputes shall be resolved exclusively in the competent courts of Berlin, Germany. No arbitration or alternative dispute resolution is offered.

10. Changes to Terms

We reserve the right to update these Terms at any time. Users will be notified via email about any changes before they take effect. Continued use of the Service after updates constitutes acceptance of the new Terms.

11. Contact Information

For any questions regarding these Terms, please contact:

www.webpagesplus.de
📧 team@proreachai.com
📍 Fatih Kolbasi Webpages+ Webdesign Lindenhorster Str. 215 44339 Dortmund